Category Archives: Chatbot

DoNotPay: An Example of What Chatbots Can Do

The app DoNotPay is an example of a chatbot that is currently available on iOS.

Before you download it, be aware that DoNotPay requires connecting to the user’s bank account upon setup. DoNotPay uses Plaid for its banking transactions, a platform that is well regarded and is used by Venmo, but not everyone will be comfortable connecting any app to their bank account. The app requests bank account access to facilitate the deposit of the refunds it obtains for users.

DoNotPay offers to help users in a number of categories.

Government Paperwork: register for the Do Not Call list, sign up for TSA PreCheck, or schedule a DMV appointment.

Traffic Disputes: contest tickets in a few major cities.

Customer Service Issues and I Am Owed $500+: generate demand letters for breach of contract, housing issues, or personal injury claims.

Find Hidden Money: cancel subscriptions, appeal bank fees, and complete fast-food surveys that result in free food rewards

The latest update to DoNotPay costs $3 per month. It includes DoNotSign, which lets the user upload a license agreement, and the app will highlight warnings and loopholes.

DoNotPay was created by Joshua Browder. This blog post is largely based on the post “Cool Tools 2019 Spotlight: DoNotPay” by law librarian Tawnya Plumb, via the American Association of Law Libraries.

By: Eve Ross, Reference Librarian
University of South Carolina School of Law Library
SC Bar Technology Committee

Personalized Recommendations for Reducing Tech Distraction

When people are overwhelmed and distracted by technology, it can feel like too much effort to sort through all the available tech tips out there, looking for workable solutions. Screentime Genie can help.

If you go to screentime.stanford.edu, a free chatbot called Screentime Genie will walk you through a short series of questions. Based on your answers and on behavioral research, the chatbot will provide a few links to tech tips that are likely relevant to helping you reduce your screentime.

For example, when the chatbot asked my goals, I responded: managing email, managing distraction, and mindfulness. When asked what systems I use, I said Windows and Chrome. Finally, when asked how much time I have, I requested tips that will take five minutes just once—not longer than that, and not requiring daily habits to be rebuilt.

Based on these answers, the chatbot showed me a short list of six tech tips to choose from. If I had responded differently about my goals or systems or available time, I would have been shown a different set of tips.

I selected three solutions that looked helpful (I could have chosen as many as I wanted), and I clicked “I’m done.” The chatbot then sent me a single email with links only to the three solutions I chose. When I have five minutes, I can click a link in that email message, read one of the tips more closely, and implement it if I want.

Screentime Genie was created by B.J. Fogg, and I learned about Screentime Genie from Beth Kantor’s blog.

Screenshot of screentime.stanford.edu

By: Eve Ross, Reference Librarian
University of South Carolina School of Law Library
SC Bar Technology Committee