Tag Archives: Apps

DoNotPay: An Example of What Chatbots Can Do

The app DoNotPay is an example of a chatbot that is currently available on iOS.

Before you download it, be aware that DoNotPay requires connecting to the user’s bank account upon setup. DoNotPay uses Plaid for its banking transactions, a platform that is well regarded and is used by Venmo, but not everyone will be comfortable connecting any app to their bank account. The app requests bank account access to facilitate the deposit of the refunds it obtains for users.

DoNotPay offers to help users in a number of categories.

Government Paperwork: register for the Do Not Call list, sign up for TSA PreCheck, or schedule a DMV appointment.

Traffic Disputes: contest tickets in a few major cities.

Customer Service Issues and I Am Owed $500+: generate demand letters for breach of contract, housing issues, or personal injury claims.

Find Hidden Money: cancel subscriptions, appeal bank fees, and complete fast-food surveys that result in free food rewards

The latest update to DoNotPay costs $3 per month. It includes DoNotSign, which lets the user upload a license agreement, and the app will highlight warnings and loopholes.

DoNotPay was created by Joshua Browder. This blog post is largely based on the post “Cool Tools 2019 Spotlight: DoNotPay” by law librarian Tawnya Plumb, via the American Association of Law Libraries.

By: Eve Ross, Reference Librarian
University of South Carolina School of Law Library
SC Bar Technology Committee